PPRO incident

[External] PayU | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on July 7, 2026 affecting PayU, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 10:20 AM UTC
Resolved
Jul 07, 2026, 10:52 AM UTC
Duration
32m
Detected by Pingoru
Jul 07, 2026, 10:20 AM UTC

Affected components

PayU

Update timeline

  1. investigating Jul 07, 2026, 10:20 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting PayU. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Jul 07, 2026, 10:22 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. monitoring Jul 07, 2026, 10:45 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of PayU extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved Jul 07, 2026, 10:52 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.