PPRO incident

Test ITSM | | Resolved Severe Service Degradation

Critical Resolved View vendor source →

PPRO experienced a critical incident on July 2, 2026, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 09:18 PM UTC
Resolved
Jul 02, 2026, 09:31 PM UTC
Duration
13m
Detected by Pingoru
Jul 02, 2026, 09:18 PM UTC

Update timeline

  1. investigating Jul 02, 2026, 09:18 PM UTC

    The PPRO monitoring system has identified a Severe Service Degradation affecting Test ITSM. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Jul 02, 2026, 09:18 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..

  3. identified Jul 02, 2026, 09:20 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..

  4. resolved Jul 02, 2026, 09:31 PM UTC

    The service degradation affecting Test ITSM has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.