PPRO incident
[External] Credit Card - Mexico | | Resolved Partial Service Degradation
PPRO experienced a major incident on June 11, 2026 affecting Credit Card - Mexico, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2026, 05:02 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Jun 11, 2026, 05:05 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Mexico extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Jun 11, 2026, 05:12 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.