PPRO incident
[External] Twint | | Resolved Severe Service Degradation
PPRO experienced a critical incident on May 31, 2026 affecting Twint, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2026, 05:34 AM UTC
The PPRO monitoring system has identified a Severe Service Degradation affecting Twint. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified May 31, 2026, 05:55 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring May 31, 2026, 08:10 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Twint extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 31, 2026, 08:25 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.