PPRO incident
[External] Credit Card - Brazil | | Resolved Partial Service Degradation
PPRO experienced a major incident on October 15, 2026 affecting Credit Card - Brazil, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Card - Brazil
Update timeline
- identified Oct 15, 2026, 04:20 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- resolved Oct 15, 2026, 09:27 PM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.