PPRO incident

[External] Credit Card - Brazil | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 25, 2026 affecting Credit Card - Brazil, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 04:21 AM UTC
Resolved
May 25, 2026, 05:31 AM UTC
Duration
1h 10m
Detected by Pingoru
May 25, 2026, 04:21 AM UTC

Affected components

Credit Card - Brazil

Update timeline

  1. investigating May 25, 2026, 04:21 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Brazil. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified May 25, 2026, 04:50 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. resolved May 25, 2026, 05:31 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.