PPRO incident
[External] Wero | | Resolved Partial Service Degradation
PPRO experienced a major incident on May 24, 2026 affecting Wero, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2026, 07:22 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Wero. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified May 24, 2026, 08:25 PM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- identified May 24, 2026, 08:27 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring May 25, 2026, 12:51 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Wero extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 25, 2026, 01:08 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.