PPRO incident

Transaction Processing Platform | Blik, BlikOneClick, Bancontact, Ideal, Twint | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 18, 2026 affecting Transaction Processing Platform, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:20 PM UTC
Resolved
May 18, 2026, 02:33 PM UTC
Duration
1h 12m
Detected by Pingoru
May 18, 2026, 01:20 PM UTC

Affected components

Transaction Processing Platform

Update timeline

  1. identified May 18, 2026, 01:20 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

  2. resolved May 18, 2026, 02:33 PM UTC

    The service degradation affecting Transaction Processing Platform has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.