PPRO experienced a major incident on May 12, 2026 affecting Swish, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 09:35 AM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Swish. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified May 12, 2026, 09:42 AM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- monitoring May 12, 2026, 09:56 AM UTC
The service degradation affecting Swish has reportedly been resolved. We are currently monitoring the recovery of Swish extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 12, 2026, 10:09 AM UTC
The service degradation affecting Swish has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.