PPRO incident
Transaction Processing Platform | | Resolved Partial Service Degradation
PPRO experienced a major incident on May 8, 2026 affecting Transaction Processing Platform, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 04:20 AM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Transaction Processing Platform. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified May 08, 2026, 05:50 AM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- monitoring May 08, 2026, 05:52 AM UTC
The service degradation affecting Transaction Processing Platform has reportedly been resolved. We are currently monitoring the recovery of Transaction Processing Platform extensively to ensure that performance remains stable before we formally conclude this incident.
- monitoring May 08, 2026, 05:54 AM UTC
The service degradation affecting Transaction Processing Platform has reportedly been resolved. We are currently monitoring the recovery of Transaction Processing Platform extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 08, 2026, 06:24 AM UTC
The service degradation affecting Transaction Processing Platform has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.