PPRO experienced a critical incident on May 7, 2026 affecting eps, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 10:02 AM UTC
The PPRO monitoring system has identified a Severe Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified May 07, 2026, 10:28 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring May 07, 2026, 10:34 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of eps extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 07, 2026, 10:40 AM UTC
The service degradation affecting eps has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
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