PPRO experienced a major incident on April 21, 2026 affecting PayU, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 12:44 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting PayU. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Apr 21, 2026, 01:22 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Apr 21, 2026, 01:22 PM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of PayU extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Apr 21, 2026, 01:30 PM UTC
The service degradation affecting PayU has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.