PPRO incident

[External] Test ITSM | | Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 5, 2026, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 05:33 AM UTC
Resolved
May 05, 2026, 05:45 AM UTC
Duration
11m
Detected by Pingoru
May 05, 2026, 05:33 AM UTC

Update timeline

  1. investigating May 05, 2026, 05:33 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting Test ITSM. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified May 05, 2026, 05:34 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.