PPRO incident

[External] iDeal | ABN Amro | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on October 12, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 01:03 AM UTC
Resolved
Oct 12, 2026, 01:34 AM UTC
Duration
30m
Detected by Pingoru
Oct 12, 2026, 01:03 AM UTC

Update timeline

  1. investigating Oct 12, 2026, 01:03 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting iDeal. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Oct 12, 2026, 01:04 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. monitoring Oct 12, 2026, 01:27 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of iDeal extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved Oct 12, 2026, 01:34 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.