PPRO incident

[External] AWS | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on October 10, 2026, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 07:55 PM UTC
Resolved
Oct 10, 2026, 08:04 PM UTC
Duration
8m
Detected by Pingoru
Oct 10, 2026, 07:55 PM UTC

Update timeline

  1. investigating Oct 10, 2026, 07:55 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting AWS. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Oct 10, 2026, 07:58 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. monitoring Oct 10, 2026, 08:00 PM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of AWS extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved Oct 10, 2026, 08:04 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.