PPRO incident

[External] eps | Bank Austria | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on October 10, 2026 affecting eps, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 02:50 AM UTC
Resolved
Oct 10, 2026, 03:51 AM UTC
Duration
1h
Detected by Pingoru
Oct 10, 2026, 02:50 AM UTC

Affected components

eps

Update timeline

  1. investigating Oct 10, 2026, 02:50 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Oct 10, 2026, 02:58 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. resolved Oct 10, 2026, 03:51 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.