PowerSchool incident

Powerschool SIS - Extended Change for OS Patching for PS SIS US East environment.

Critical Resolved View vendor source →

PowerSchool experienced a critical incident on July 13, 2025 affecting PowerSchool SIS, lasting 23h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2025, 05:15 PM UTC
Resolved
Jul 14, 2025, 04:39 PM UTC
Duration
23h 24m
Detected by Pingoru
Jul 13, 2025, 05:15 PM UTC

Affected components

PowerSchool SIS

Update timeline

  1. investigating Jul 13, 2025, 05:15 PM UTC

    We are investigating delays in the scheduled OS patching for the PS SIS US East environment. Services may be temporarily unavailable for some customers during this time. Our teams are working to resolve the issue and restore full functionality. Further updates will be shared as they become available.

  2. monitoring Jul 13, 2025, 06:24 PM UTC

    All virtual machines hosted in the Azure East US zone have been successfully restarted, and all customer instances are now operational. We are currently monitoring application stability to ensure continued performance.

  3. resolved Jul 14, 2025, 04:39 PM UTC

    The issue has been mitigated by our team and the incident has been closed.