PowerSchool incident

Analytics and Insights - ETL failures observed for subset of users.

Major Resolved View vendor source →

PowerSchool experienced a major incident on July 17, 2025 affecting Analytics & Insights, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 03:04 PM UTC
Resolved
Jul 21, 2025, 01:52 PM UTC
Duration
3d 22h
Detected by Pingoru
Jul 17, 2025, 03:04 PM UTC

Affected components

Analytics & Insights

Update timeline

  1. investigating Jul 17, 2025, 03:04 PM UTC

    We are currently investigating an issue where ETL (Extract, Transform, Load) failures have been observed for a subset of customers. Our internal teams are actively analyzing the root cause and working towards a resolution. We will provide further updates as more information becomes available.

  2. investigating Jul 17, 2025, 04:24 PM UTC

    We are continuing to investigate the ETL processes and are currently assessing any potential impact on the dashboard data. We will share further updates as more information becomes available.

  3. monitoring Jul 17, 2025, 08:25 PM UTC

    We are observing signs of recovery and have verified that all services are currently operating as expected. Our team will continue to closely monitor application availability to ensure consistent performance and to confirm that all critical functionality remains intact.

  4. resolved Jul 21, 2025, 01:52 PM UTC

    The reported issue has resolved, and incident has been closed