PowerSchool incident

PowerSchool SIS - Intermittent connectivity issue for users from East zone.

Major Resolved View vendor source →

PowerSchool experienced a major incident on August 1, 2025 affecting PowerSchool SIS, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 06:42 PM UTC
Resolved
Aug 04, 2025, 02:35 PM UTC
Duration
2d 19h
Detected by Pingoru
Aug 01, 2025, 06:42 PM UTC

Affected components

PowerSchool SIS

Update timeline

  1. investigating Aug 01, 2025, 06:42 PM UTC

    We are currently investigating an intermittent connectivity issue affecting PowerSchool SIS customers only located in the East Zone. Our engineering teams are actively working to identify the root cause and mitigate the impact as quickly as possible

  2. monitoring Aug 01, 2025, 08:52 PM UTC

    We’ve implemented mitigation steps to address the intermittent connectivity issue impacting PowerSchool SIS customers in the East Zone. System performance has improved, and we are closely monitoring to ensure continued stability while we work toward a full resolution.

  3. monitoring Aug 01, 2025, 08:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 04, 2025, 02:35 PM UTC

    The issue reported as intermittent connectivity affecting PowerSchool SIS customers only located in the East Zone has been resolved and this incident has been closed. (edited)