PowerSchool incident

PS Community - Users cannot see case details in the manage case view

Major Resolved View vendor source →

PowerSchool experienced a major incident on August 7, 2025 affecting PowerSchool Community, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 04:51 PM UTC
Resolved
Aug 07, 2025, 07:32 PM UTC
Duration
2h 40m
Detected by Pingoru
Aug 07, 2025, 04:51 PM UTC

Affected components

PowerSchool Community

Update timeline

  1. investigating Aug 07, 2025, 04:51 PM UTC

    We are investigating the reports of Users unable to see the case details in the Manage case view within PowerSchool Community. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. resolved Aug 07, 2025, 07:32 PM UTC

    The issue reported for Users are unable to see the case details in the Manage case view within PowerSchool Community has been resolved and this incident has been closed.