PowerSchool incident

Ecollect Forms & Enrollment Express - Users unable to submits forms

Critical Resolved View vendor source →

PowerSchool experienced a critical incident on August 10, 2025 affecting Enrollment Express/ECollect, lasting 20h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2025, 04:27 PM UTC
Resolved
Aug 11, 2025, 12:45 PM UTC
Duration
20h 17m
Detected by Pingoru
Aug 10, 2025, 04:27 PM UTC

Affected components

Enrollment Express/ECollect

Update timeline

  1. investigating Aug 10, 2025, 04:27 PM UTC

    We’re investigating an issue affecting form submissions in Ecollect Forms and Enrollment Express. Users may experience errors during submission. Updates will be provided as more information becomes available.

  2. investigating Aug 10, 2025, 04:44 PM UTC

    We have identified the issue affecting form submissions in Ecollect Forms and Enrollment Express. Remediation efforts are in progress to restore full service.

  3. monitoring Aug 10, 2025, 05:46 PM UTC

    The issue affecting form submissions in Ecollect Forms and Enrollment Express has been mitigated. We are currently monitoring system performance to ensure continued stability.

  4. resolved Aug 11, 2025, 12:45 PM UTC

    The issue reported for Users experiencing errors during submission within Ecollect Forms and Enrollment Express has been resolved and this incident has been closed.