PowerSchool incident

SchoolMessenger Communicate - Delays and Failures in SMS Delivery

Minor Resolved View vendor source →

PowerSchool experienced a minor incident on August 28, 2025 affecting SchoolMessenger Communicate, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 08:04 PM UTC
Resolved
Aug 28, 2025, 10:59 PM UTC
Duration
2h 54m
Detected by Pingoru
Aug 28, 2025, 08:04 PM UTC

Affected components

SchoolMessenger Communicate

Update timeline

  1. investigating Aug 28, 2025, 08:04 PM UTC

    We are investigating the reports of Delayed SMS deliveries and SMS Failures within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. identified Aug 28, 2025, 09:25 PM UTC

    We have received confirmation from External Vendor that a resolution has been identified for the ongoing issue within SchoolMessenger Communicate. We are in coordination with Vendor, and the Mitigation efforts are currently in progress, and We will continue to provide regular updates on our progress.

  3. monitoring Aug 28, 2025, 10:06 PM UTC

    We are observing a significant reduction in SMS delivery delays and failures across multiple U.S. networks. Based on current metrics, the issue appears to be stabilizing. We continue to monitor the situation closely in coordination with our vendor and will provide updates as needed.

  4. resolved Aug 28, 2025, 10:59 PM UTC

    We are no longer experiencing delayed SMS deliveries and SMS Failures within SchoolMessenger Communicate. This incident is resolved.