PowerSchool incident

Enrollment express/Ecollect Forms - Users are unable to access forms within Ecollect

Critical Resolved View vendor source →

PowerSchool experienced a critical incident on September 30, 2025 affecting Enrollment Express/ECollect, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 03:52 PM UTC
Resolved
Oct 01, 2025, 05:14 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 30, 2025, 03:52 PM UTC

Affected components

Enrollment Express/ECollect

Update timeline

  1. investigating Sep 30, 2025, 03:52 PM UTC

    We are investigating reports of users being unable to access forms within enrollment express/E-Collect. Our team is working diligently to mitigate the issue and will continue to provide regular updates as we progress toward a resolution.

  2. identified Sep 30, 2025, 05:35 PM UTC

    We have identified the cause for the ongoing issue within enrollment express/E-Collect and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

  3. monitoring Sep 30, 2025, 08:37 PM UTC

    We have deployed a fix to production that has resolved the issue within enrollment express/E-Collect. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  4. resolved Oct 01, 2025, 05:14 PM UTC

    The issue reported for enrollment express/E-Collect has been resolved and this incident has been closed.