Postscript experienced a major incident on February 26, 2021 affecting Postscript API, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 26, 2021, 03:46 PM UTC
Our messaging service provider is experiencing downtime and messages are not being sent. Messaging sending will resume as expected when our provider becomes stable.
- identified Feb 26, 2021, 04:18 PM UTC
We're seeing improved deliverability for customers using Toll Free or Long Code numbers. We're continuing to work on resolving the issue with our messaging providers.
- monitoring Feb 26, 2021, 04:46 PM UTC
We're restoring limited sending functionality to our customers on all number types. We're monitoring the system as we continue to work on fully resolving the issue with our messaging providers.
- monitoring Feb 26, 2021, 05:18 PM UTC
We're continuing to monitor the situation as we return to normal functionality.
- monitoring Feb 26, 2021, 05:29 PM UTC
Postscript features and services should now be operating normally. We're continuing to monitor the situation.
- resolved Feb 26, 2021, 05:36 PM UTC
This incident has been resolved. All systems are currently operating normally.