Postscript incident

Downtime May 13th

Critical Resolved View vendor source →

Postscript experienced a critical incident on May 14, 2021 affecting Postscript API and Postscript Web Application (app.postscript.io), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2021, 01:45 AM UTC
Resolved
May 14, 2021, 03:31 AM UTC
Duration
1h 46m
Detected by Pingoru
May 14, 2021, 01:45 AM UTC

Affected components

Postscript APIPostscript Web Application (app.postscript.io)

Update timeline

  1. investigating May 14, 2021, 01:45 AM UTC

    We are currently investigating reports of degraded performance and availability across all platforms.

  2. identified May 14, 2021, 02:03 AM UTC

    We're working towards restoring functionality to all impacted services.

  3. identified May 14, 2021, 02:30 AM UTC

    We have started to restore functionality incrementally to our main systems.

  4. monitoring May 14, 2021, 02:57 AM UTC

    We have rolled out a fix and are continuing to monitor systems as we work towards total recovery.

  5. monitoring May 14, 2021, 03:31 AM UTC

    All systems have returned to normal.

  6. resolved May 14, 2021, 03:31 AM UTC

    This incident has been resolved.