Port.io experienced a minor incident on October 22, 2025 affecting Self-Service Actions and Self-Service Actions and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 22, 2025, 01:36 PM UTC
We have identified an issue related to actions invocations, and are working on a fix.
- identified Oct 22, 2025, 02:16 PM UTC
Our engineers have located the root cause of the issue, and are deploying a fix.
- identified Oct 22, 2025, 03:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 22, 2025, 04:08 PM UTC
A fix for the issue has been implemented, and actions are being triggered. We are monitoring the system stability and performance.
- monitoring Oct 22, 2025, 05:53 PM UTC
The issue has been fully resolved in the EU region. In the US region we are seeing delays in actions and automations using the UPSERT ENTITY backend, and are working toward full resolution.
- monitoring Oct 22, 2025, 06:03 PM UTC
The delay also affects actions and automations using webhook backend type. We continue to work on full resolution.
- monitoring Oct 22, 2025, 06:34 PM UTC
The delay in Webhook invocations has been resolved.
- resolved Oct 22, 2025, 06:35 PM UTC
The delay in UPSERT_ENTITY invocation backend has been resolved.