Port.io incident

Delays in updating global search in EU

Minor Resolved View vendor source →

Port.io experienced a minor incident on November 9, 2025 affecting UI Global Entities Search, lasting 6h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2025, 01:29 PM UTC
Resolved
Nov 09, 2025, 08:16 PM UTC
Duration
6h 46m
Detected by Pingoru
Nov 09, 2025, 01:29 PM UTC

Affected components

UI Global Entities Search

Update timeline

  1. investigating Nov 09, 2025, 01:29 PM UTC

    We’re currently investigating an issue causing entities to appear in the global search results with a delay. This incident is only affecting the EU region. US search is working as expected.

  2. investigating Nov 09, 2025, 02:58 PM UTC

    We are continuing to investigate this issue

  3. investigating Nov 09, 2025, 07:21 PM UTC

    We are continuing to investigate this issue. We will provide more information as we have it.

  4. monitoring Nov 09, 2025, 08:03 PM UTC

    A fix has been implemented, and we are monitoring the system performance.

  5. resolved Nov 09, 2025, 08:16 PM UTC

    This incident has been resolved.