US general slowness

Update timeline

1. investigating Feb 25, 2026, 03:07 PM UTC

   We're currently investigating an issue related to US general slowness

2. investigating Feb 25, 2026, 03:51 PM UTC

   We are seeing degraded performance in Self Service actions. We continue to investigate this issue.

3. monitoring Feb 25, 2026, 04:40 PM UTC

   A fix has been implemented, and we are monitoring the system to ensure resolution.

4. investigating Feb 25, 2026, 05:19 PM UTC

   The fix has lead to a partial recovery, and the team continues to investigate the issue. We will provide more updates as we have them.

5. investigating Feb 25, 2026, 06:32 PM UTC

   We are continuing to investigate this issue.

6. monitoring Feb 25, 2026, 06:52 PM UTC

   The team has applied another fix, and the system is showing recovery. We are monitoring the system health to ensure resolution.

7. investigating Feb 25, 2026, 08:02 PM UTC

   We are still seeing errors and continue to investigate this issue. More updates will be provided as soon as they are available.

8. monitoring Feb 25, 2026, 08:57 PM UTC

   Another fix has been implemented, and we are seeing recovery signals. We continue to monitor the system until it performs full recovery

9. resolved Feb 25, 2026, 10:08 PM UTC

   This incident has been resolved.