Poppulo Outage History

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Poppulo had 10 outages in the last 2 years totaling 150h 35m of downtime — averaging 0.4 incidents per month.

There were 10 Poppulo outages since August 7, 2025 totaling 150h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://poppulo1.statuspage.io

Minor August 4, 2026

US Service Issue

Detected by Pingoru
Aug 04, 2026, 05:11 PM UTC
Resolved
Aug 06, 2026, 08:29 AM UTC
Duration
1d 15h
Affected: Poppulo Platform / Web Application
Timeline · 4 updates
  1. investigating Aug 04, 2026, 05:11 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With an error message displaying when editing some email components on the US server Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused Poppulo Support

  2. identified Aug 04, 2026, 06:11 PM UTC

    The issue has been identified and a fix is being worked on. In the mean time for any customers seeing the following error when editing their email : "The following items contain internal links to unavailable pages: Useful Links HZ Content - Edit Property These links must be fixed before the email can be sent." Please contact Support and we will work with you to address your individual case. Apologies for any inconvenience Poppulo Support

  3. monitoring Aug 05, 2026, 05:54 PM UTC

    A fix has been implementing and we are monitoring the results

  4. resolved Aug 06, 2026, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

EU Reporting Issues

Detected by Pingoru
Aug 03, 2026, 07:37 AM UTC
Resolved
Aug 03, 2026, 09:50 AM UTC
Duration
2h 13m
Affected: Reporting & Analytics
Timeline · 4 updates
  1. investigating Aug 03, 2026, 07:37 AM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services, Opens and Clicks are currently impacted and displaying as 0%. Our Incident Response teams have been engaged and are working toward a resolution as a priority.

  2. identified Aug 03, 2026, 08:59 AM UTC

    The issue has been identified and we are working on a solution.

  3. monitoring Aug 03, 2026, 09:20 AM UTC

    A fix has been implemented and we are monitoring the results. There may be a delay in getting the opens and clicks due to the backlog being fixed.

  4. resolved Aug 03, 2026, 09:50 AM UTC

    This incident has been resolved. Our tool will work through the backlog of reporting information, so there may be a bit of a delay with getting your reporting information but it will come through.

Read the full incident report →

Minor July 27, 2026

EU Server: Delayed reporting for Advanced Analytics Dashboards.

Detected by Pingoru
Jul 27, 2026, 10:30 AM UTC
Resolved
Jul 31, 2026, 09:30 AM UTC
Duration
3d 23h
Affected: Reporting & Analytics
Timeline · 5 updates
  1. identified Jul 27, 2026, 10:30 AM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Advanced Analytics Dashboards are currently delayed, with reporting data only available through to July 24th. Please note this issue does not affect our Standard Reporting Suite which is uptodate. Our Engineering team has identified the cause and are working toward a resolution as a top priority. Poppulo Support

  2. identified Jul 27, 2026, 01:46 PM UTC

    Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by tomorrow morning 08:00 UTC July 28th

  3. identified Jul 28, 2026, 08:40 AM UTC

    Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by end of day.

  4. identified Jul 28, 2026, 09:11 AM UTC

    Our Engineering team has confirmed that Advanced Analytics data is now reflecting correctly on the US Server. On the EU server Advanced Analytics data has been restored excluding some interaction data from Saturday the 25th of July. Engineering are continuing the backfill of this data. They expect this to be in place by tomorrow morning.

  5. resolved Jul 31, 2026, 09:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 16, 2026

EU and US Microsite Issues

Detected by Pingoru
Jul 16, 2026, 08:23 AM UTC
Resolved
Jul 16, 2026, 12:37 PM UTC
Duration
4h 14m
Affected: Email Microsites
Timeline · 4 updates
  1. investigating Jul 16, 2026, 08:23 AM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support

  2. identified Jul 16, 2026, 08:51 AM UTC

    AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.

  3. identified Jul 16, 2026, 10:12 AM UTC

    A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status

  4. resolved Jul 16, 2026, 12:37 PM UTC

    AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.

Read the full incident report →

Minor June 15, 2026

EU and US reporting delays.

Detected by Pingoru
Jun 15, 2026, 02:19 PM UTC
Resolved
Jun 15, 2026, 03:39 PM UTC
Duration
1h 19m
Affected: Reporting & Analytics
Timeline · 4 updates
  1. investigating Jun 15, 2026, 02:19 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With delays to reporting on our EU and US server Please note your mails are delivering as expected but our reporting isn't UpToDate. Our Incident Response teams have been engaged and are working toward a resolution as a top priority. Poppulo Support

  2. identified Jun 15, 2026, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 15, 2026, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 15, 2026, 03:39 PM UTC

    This incident has now been resolved and reporting uptodate.

Read the full incident report →

Minor June 11, 2026

EU and US server latency

Detected by Pingoru
Jun 11, 2026, 09:55 AM UTC
Resolved
Jun 11, 2026, 01:16 PM UTC
Duration
3h 20m
Affected: Poppulo Platform / Web Application
Timeline · 4 updates
  1. investigating Jun 11, 2026, 09:55 AM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With increased latency on our EU and US server. Our Incident Response teams have been engaged and are working toward a resolution as a priority. Poppulo Support

  2. monitoring Jun 11, 2026, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 11, 2026, 11:29 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 11, 2026, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 9, 2026

EU and US server issues

Detected by Pingoru
Jun 09, 2026, 12:01 PM UTC
Resolved
Jun 09, 2026, 12:19 PM UTC
Duration
18m
Affected: Poppulo Platform / Web Application
Timeline · 3 updates
  1. investigating Jun 09, 2026, 12:01 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With access to the EU and US Admin currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.

  2. monitoring Jun 09, 2026, 12:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

EU Service Issue : Feeds publishing on EU

Detected by Pingoru
Jan 14, 2026, 01:17 PM UTC
Resolved
Jan 14, 2026, 04:10 PM UTC
Duration
2h 53m
Affected: Mobile Publishing
Timeline · 4 updates
  1. investigating Jan 14, 2026, 01:17 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating publishing issue with feeds on Sharepoint. Please accept our apologies for any inconvenience caused. Poppulo Support Team

  2. identified Jan 14, 2026, 02:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 14, 2026, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 27, 2025

EU Service Issue

Detected by Pingoru
Nov 27, 2025, 10:08 AM UTC
Resolved
Nov 27, 2025, 10:45 AM UTC
Duration
37m
Affected: Poppulo Platform / Web ApplicationEmail Sending
Timeline · 4 updates
  1. investigating Nov 27, 2025, 10:08 AM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team

  2. investigating Nov 27, 2025, 10:12 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 27, 2025, 10:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 27, 2025, 10:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

Service issue on US server

Detected by Pingoru
Sep 08, 2025, 03:17 PM UTC
Resolved
Sep 08, 2025, 04:36 PM UTC
Duration
1h 18m
Affected: Email Sending
Timeline · 3 updates
  1. investigating Sep 08, 2025, 03:17 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With some mails showing as deferred. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused

  2. monitoring Sep 08, 2025, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2025, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →