Poppulo experienced a critical incident on July 16, 2026 affecting Email Microsites, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:23 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support
- identified Jul 16, 2026, 08:51 AM UTC
AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.
- identified Jul 16, 2026, 10:12 AM UTC
A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status
- resolved Jul 16, 2026, 12:37 PM UTC
AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.