Poppulo Outage History

Poppulo had 9 outages in the last 2 years totaling 110h 23m of downtime — averaging 0.4 incidents per month.

There were 9 Poppulo outages since August 7, 2025 totaling 110h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://poppulo1.statuspage.io

Minor July 27, 2026

EU Server: Delayed reporting for Advanced Analytics Dashboards.

Detected by Pingoru: Jul 27, 2026, 10:30 AM UTC
Resolved: Jul 31, 2026, 09:30 AM UTC
Duration: 3d 23h

Affected: Reporting & Analytics

Timeline · 5 updates

identified Jul 27, 2026, 10:30 AM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Advanced Analytics Dashboards are currently delayed, with reporting data only available through to July 24th. Please note this issue does not affect our Standard Reporting Suite which is uptodate. Our Engineering team has identified the cause and are working toward a resolution as a top priority. Poppulo Support
identified Jul 27, 2026, 01:46 PM UTC

Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by tomorrow morning 08:00 UTC July 28th
identified Jul 28, 2026, 08:40 AM UTC

Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by end of day.
identified Jul 28, 2026, 09:11 AM UTC

Our Engineering team has confirmed that Advanced Analytics data is now reflecting correctly on the US Server. On the EU server Advanced Analytics data has been restored excluding some interaction data from Saturday the 25th of July. Engineering are continuing the backfill of this data. They expect this to be in place by tomorrow morning.
resolved Jul 31, 2026, 09:30 AM UTC

This incident has been resolved.

Read the full incident report →

Critical July 16, 2026

EU and US Microsite Issues

Detected by Pingoru: Jul 16, 2026, 08:23 AM UTC
Resolved: Jul 16, 2026, 12:37 PM UTC
Duration: 4h 14m

Affected: Email Microsites

Timeline · 4 updates

investigating Jul 16, 2026, 08:23 AM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support
identified Jul 16, 2026, 08:51 AM UTC

AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.
identified Jul 16, 2026, 10:12 AM UTC

A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status
resolved Jul 16, 2026, 12:37 PM UTC

AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.

Read the full incident report →

Minor June 15, 2026

EU and US reporting delays.

Detected by Pingoru: Jun 15, 2026, 02:19 PM UTC
Resolved: Jun 15, 2026, 03:39 PM UTC
Duration: 1h 19m

Affected: Reporting & Analytics

Timeline · 4 updates

investigating Jun 15, 2026, 02:19 PM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With delays to reporting on our EU and US server Please note your mails are delivering as expected but our reporting isn't UpToDate. Our Incident Response teams have been engaged and are working toward a resolution as a top priority. Poppulo Support
identified Jun 15, 2026, 02:46 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 15, 2026, 03:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 15, 2026, 03:39 PM UTC

This incident has now been resolved and reporting uptodate.

Read the full incident report →

Minor June 11, 2026

EU and US server latency

Detected by Pingoru: Jun 11, 2026, 09:55 AM UTC
Resolved: Jun 11, 2026, 01:16 PM UTC
Duration: 3h 20m

Affected: Poppulo Platform / Web Application

Timeline · 4 updates

investigating Jun 11, 2026, 09:55 AM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With increased latency on our EU and US server. Our Incident Response teams have been engaged and are working toward a resolution as a priority. Poppulo Support
monitoring Jun 11, 2026, 11:05 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 11, 2026, 11:29 AM UTC

We are continuing to monitor for any further issues.
resolved Jun 11, 2026, 01:16 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 9, 2026

EU and US server issues

Detected by Pingoru: Jun 09, 2026, 12:01 PM UTC
Resolved: Jun 09, 2026, 12:19 PM UTC
Duration: 18m

Affected: Poppulo Platform / Web Application

Timeline · 3 updates

investigating Jun 09, 2026, 12:01 PM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With access to the EU and US Admin currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
monitoring Jun 09, 2026, 12:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 09, 2026, 12:19 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 21, 2026

US Service Issue

Detected by Pingoru: Jan 21, 2026, 09:39 AM UTC
Resolved: Jan 21, 2026, 11:00 AM UTC
Duration: 1h 20m

Affected: Poppulo Platform / Web ApplicationEmail Sending

Timeline · 3 updates

identified Jan 21, 2026, 09:39 AM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With degraded performance on the US admin. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
monitoring Jan 21, 2026, 09:57 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 21, 2026, 11:00 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

EU Service Issue : Feeds publishing on EU

Detected by Pingoru: Jan 14, 2026, 01:17 PM UTC
Resolved: Jan 14, 2026, 04:10 PM UTC
Duration: 2h 53m

Affected: Mobile Publishing

Timeline · 4 updates

investigating Jan 14, 2026, 01:17 PM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating publishing issue with feeds on Sharepoint. Please accept our apologies for any inconvenience caused. Poppulo Support Team
identified Jan 14, 2026, 02:50 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 14, 2026, 03:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 14, 2026, 04:10 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 27, 2025

EU Service Issue

Detected by Pingoru: Nov 27, 2025, 10:08 AM UTC
Resolved: Nov 27, 2025, 10:45 AM UTC
Duration: 37m

Affected: Poppulo Platform / Web ApplicationEmail Sending

Timeline · 4 updates

investigating Nov 27, 2025, 10:08 AM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
investigating Nov 27, 2025, 10:12 AM UTC

We are continuing to investigate this issue.
monitoring Nov 27, 2025, 10:28 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 27, 2025, 10:45 AM UTC

This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

Service issue on US server

Detected by Pingoru: Sep 08, 2025, 03:17 PM UTC
Resolved: Sep 08, 2025, 04:36 PM UTC
Duration: 1h 18m

Affected: Email Sending

Timeline · 3 updates

investigating Sep 08, 2025, 03:17 PM UTC

We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With some mails showing as deferred. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
monitoring Sep 08, 2025, 03:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 08, 2025, 04:36 PM UTC

This incident has been resolved.

Read the full incident report →