EU and US mail deferrals from Microsoft Exchange
Affected: Email Sending
Poppulo Outage History
Poppulo is up right nowPoppulo had 13 outages in the last 2 years totaling 162h 4m of downtime — averaging 0.5 incidents per month.
There were 13 Poppulo outages since September 8, 2025 totaling 162h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
EU Service Issue - Feeds
Affected: Mobile Publishing
Timeline · 3 updates
- investigating Sep 02, 2026, 09:15 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating the issue with Feeds posts not loading and latency. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- monitoring Sep 02, 2026, 11:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 01:10 PM UTC
This incident has been resolved.
Proofpoint DNS issues leading to an increase in bounced emails
Affected: Email Sending
Timeline · 2 updates
- monitoring Aug 14, 2026, 02:12 PM UTC
We have been made aware of an issue with third party mailing infrastructure provider Proofpoint Proofpoint are experiencing a DNS resolution issue when resolving gslb.pphosted.com . This issue may lead to an increase in email bounces for customers mailing to Proofpoint hosted email addresses . Proofpoint have a status page and the issue can be tracked here https://proofpoint.my.site.com/community/s/proofpoint-current-incidents Poppulo Support.
- resolved Aug 14, 2026, 06:21 PM UTC
This incident has been resolved.
EU Reporting Issues
Affected: Reporting & Analytics
Timeline · 3 updates
- investigating Aug 13, 2026, 03:45 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services, Opens and Clicks are currently impacted and displaying as 0%. Our Incident Response teams have been engaged and are working toward a resolution as a priority.
- monitoring Aug 13, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results. There may be a delay in getting the opens and clicks due to the backlog being fixed.
- resolved Aug 13, 2026, 07:31 PM UTC
This incident has been resolved.
US Service Issue
Affected: Poppulo Platform / Web Application
Timeline · 4 updates
- investigating Aug 04, 2026, 05:11 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With an error message displaying when editing some email components on the US server Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused Poppulo Support
- identified Aug 04, 2026, 06:11 PM UTC
The issue has been identified and a fix is being worked on. In the mean time for any customers seeing the following error when editing their email : "The following items contain internal links to unavailable pages: Useful Links HZ Content - Edit Property These links must be fixed before the email can be sent." Please contact Support and we will work with you to address your individual case. Apologies for any inconvenience Poppulo Support
- monitoring Aug 05, 2026, 05:54 PM UTC
A fix has been implementing and we are monitoring the results
- resolved Aug 06, 2026, 08:29 AM UTC
This incident has been resolved.
EU Server: Delayed reporting for Advanced Analytics Dashboards.
Affected: Reporting & Analytics
Timeline · 5 updates
- identified Jul 27, 2026, 10:30 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Advanced Analytics Dashboards are currently delayed, with reporting data only available through to July 24th. Please note this issue does not affect our Standard Reporting Suite which is uptodate. Our Engineering team has identified the cause and are working toward a resolution as a top priority. Poppulo Support
- identified Jul 27, 2026, 01:46 PM UTC
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by tomorrow morning 08:00 UTC July 28th
- identified Jul 28, 2026, 08:40 AM UTC
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by end of day.
- identified Jul 28, 2026, 09:11 AM UTC
Our Engineering team has confirmed that Advanced Analytics data is now reflecting correctly on the US Server. On the EU server Advanced Analytics data has been restored excluding some interaction data from Saturday the 25th of July. Engineering are continuing the backfill of this data. They expect this to be in place by tomorrow morning.
- resolved Jul 31, 2026, 09:30 AM UTC
This incident has been resolved.
EU and US Microsite Issues
Affected: Email Microsites
Timeline · 4 updates
- investigating Jul 16, 2026, 08:23 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support
- identified Jul 16, 2026, 08:51 AM UTC
AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.
- identified Jul 16, 2026, 10:12 AM UTC
A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status
- resolved Jul 16, 2026, 12:37 PM UTC
AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.
EU and US reporting delays.
Affected: Reporting & Analytics
Timeline · 4 updates
- investigating Jun 15, 2026, 02:19 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With delays to reporting on our EU and US server Please note your mails are delivering as expected but our reporting isn't UpToDate. Our Incident Response teams have been engaged and are working toward a resolution as a top priority. Poppulo Support
- identified Jun 15, 2026, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 15, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 03:39 PM UTC
This incident has now been resolved and reporting uptodate.
EU and US server latency
Affected: Poppulo Platform / Web Application
Timeline · 4 updates
- investigating Jun 11, 2026, 09:55 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With increased latency on our EU and US server. Our Incident Response teams have been engaged and are working toward a resolution as a priority. Poppulo Support
- monitoring Jun 11, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 11, 2026, 11:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2026, 01:16 PM UTC
This incident has been resolved.
EU and US server issues
Affected: Poppulo Platform / Web Application
Timeline · 3 updates
- investigating Jun 09, 2026, 12:01 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With access to the EU and US Admin currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
- monitoring Jun 09, 2026, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2026, 12:19 PM UTC
This incident has been resolved.
EU Service Issue : Feeds publishing on EU
Affected: Mobile Publishing
Timeline · 4 updates
- investigating Jan 14, 2026, 01:17 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating publishing issue with feeds on Sharepoint. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- identified Jan 14, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 14, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 04:10 PM UTC
This incident has been resolved.
EU Service Issue
Affected: Poppulo Platform / Web ApplicationEmail Sending
Timeline · 4 updates
- investigating Nov 27, 2025, 10:08 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- investigating Nov 27, 2025, 10:12 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 27, 2025, 10:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2025, 10:45 AM UTC
This incident has been resolved.
Service issue on US server
Affected: Email Sending
Timeline · 3 updates
- investigating Sep 08, 2025, 03:17 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With some mails showing as deferred. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
- monitoring Sep 08, 2025, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2025, 04:36 PM UTC
This incident has been resolved.