Poplapay incident
Delayed Settlement Processing for Npay Terminals (Nets Finland Acquiring)
Poplapay experienced a major incident on June 4, 2026 affecting Payment Backend, lasting 21h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 07:33 AM UTC
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. As a result, settlement payouts will be delayed until the issue has been resolved. Our team is actively investigating and working to restore normal processing as quickly as possible. Once the issue has been fixed, we will reprocess all affected settlements and submit them to Nets Finland for settlement without requiring any action from merchants. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this matter. Further updates will be provided as more information becomes available.
- monitoring Jun 04, 2026, 09:59 AM UTC
The affected settlements have been sent to Nets Finland.
- resolved Jun 05, 2026, 05:15 AM UTC
This incident has been resolved.