PolygonIO incident

Options WebSocket's intermittent connection problems

Major Resolved View vendor source →

PolygonIO experienced a major incident on August 1, 2025 affecting Market Data WebSocket Channels, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 04:27 PM UTC
Resolved
Aug 04, 2025, 07:05 PM UTC
Duration
3d 2h
Detected by Pingoru
Aug 01, 2025, 04:27 PM UTC

Affected components

Market Data WebSocket Channels

Update timeline

  1. identified Aug 01, 2025, 04:27 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 01, 2025, 04:58 PM UTC

    Connection issues are no longer occurring.

  3. resolved Aug 04, 2025, 07:05 PM UTC

    This incident has been resolved.