PolygonIO incident

Permission Errors when trying to access data

Critical Resolved View vendor source →

PolygonIO experienced a critical incident on August 7, 2025 affecting Market Data REST Endpoints and Reference Data REST Endpoints and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 12:56 PM UTC
Resolved
Aug 07, 2025, 04:39 PM UTC
Duration
3h 43m
Detected by Pingoru
Aug 07, 2025, 12:56 PM UTC

Affected components

Market Data REST EndpointsReference Data REST EndpointsMarket Data WebSocket ChannelsMarket Data Flat Files

Update timeline

  1. investigating Aug 07, 2025, 12:56 PM UTC

    We are currently seeing an issue where some users are unable to access our services are incorrectly being told that they do not have access. This problem is being investigated.

  2. monitoring Aug 07, 2025, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 04:39 PM UTC

    This incident has been resolved.