PolygonIO incident

Crypto: Bitfinex feed disruption

Minor Resolved View vendor source →

PolygonIO experienced a minor incident on August 13, 2025 affecting Market Data REST Endpoints and Market Data WebSocket Channels, lasting 13h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 11:38 PM UTC
Resolved
Aug 14, 2025, 01:08 PM UTC
Duration
13h 30m
Detected by Pingoru
Aug 13, 2025, 11:38 PM UTC

Affected components

Market Data REST EndpointsMarket Data WebSocket Channels

Update timeline

  1. identified Aug 13, 2025, 11:38 PM UTC

    Due to an issue with an upstream provider, the Bitfinex crypto feed is unavailable at this time.

  2. identified Aug 13, 2025, 11:48 PM UTC

    An upstream provider, Bitfinex, is currently experiencing issues. This results in a reduced live feed of crypto data for both the API and websockets.

  3. monitoring Aug 14, 2025, 02:21 AM UTC

    The live crypto feed from Bitfinex has been restored. We will continue to monitor its status and provide updates, if needed.

  4. resolved Aug 14, 2025, 01:08 PM UTC

    This incident has been resolved.