PolygonIO incident

NOT_ENTITLED Error for Some /v3/snapshot Options Queries

Minor Resolved View vendor source →

PolygonIO experienced a minor incident on August 14, 2025 affecting Market Data REST Endpoints, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 03:03 PM UTC
Resolved
Aug 15, 2025, 03:12 PM UTC
Duration
1d
Detected by Pingoru
Aug 14, 2025, 03:03 PM UTC

Affected components

Market Data REST Endpoints

Update timeline

  1. investigating Aug 14, 2025, 03:03 PM UTC

    We are currently investigating an issue where some available option contracts are showing NOT_ENTITLED when queried using the /v3/snapshot endpoint.

  2. investigating Aug 14, 2025, 04:27 PM UTC

    We are continuing to investigate various areas to help identify the issue.

  3. identified Aug 14, 2025, 05:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 14, 2025, 05:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 15, 2025, 03:12 PM UTC

    This incident has been resolved.