PolygonIO incident

NOT ENTITLED or NOT FOUND returned for valid tickers using the Universal Snapshot endpoint

Major Resolved View vendor source →

PolygonIO experienced a major incident on August 26, 2025 affecting Market Data REST Endpoints, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 04:01 PM UTC
Resolved
Aug 26, 2025, 06:27 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 26, 2025, 04:01 PM UTC

Affected components

Market Data REST Endpoints

Update timeline

  1. investigating Aug 26, 2025, 04:01 PM UTC

    We are investigating and issue where valid Options Contracts queried through the `v3/snapshot` endpoint return NOT ENTITLED. At the moment, it appears isolated to this single endpoint for Options.

  2. identified Aug 26, 2025, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2025, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 26, 2025, 05:06 PM UTC

    The issue with Options is resolved but we are aware their are now issues with certain delayed products using the Universal Snapshot endpoint for stocks.

  5. monitoring Aug 26, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 26, 2025, 06:27 PM UTC

    This incident has been resolved.