PolygonIO incident

Increased Latency and intermittent Timeouts on requests

Minor Resolved View vendor source →

PolygonIO experienced a minor incident on October 2, 2025 affecting Market Data REST Endpoints and Market Data REST Endpoints and 1 more component, lasting 22h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 09:08 PM UTC
Resolved
Oct 03, 2025, 07:40 PM UTC
Duration
22h 31m
Detected by Pingoru
Oct 02, 2025, 09:08 PM UTC

Affected components

Market Data REST EndpointsMarket Data REST EndpointsReference Data REST EndpointsReference Data REST EndpointsMarket Data WebSocket ChannelsMarket Data WebSocket Channels

Update timeline

  1. investigating Oct 02, 2025, 09:08 PM UTC

    We are currently investigating this issue.

  2. identified Oct 02, 2025, 09:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2025, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2025, 07:40 PM UTC

    This incident has been resolved.