Poly incident

Unable to authenticate to OTD portal and calendaring registration failures.

Critical Resolved View vendor source →

Poly experienced a critical incident on May 14, 2025 affecting One Touch Dial Service, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 10:50 PM UTC
Resolved
May 16, 2025, 03:12 PM UTC
Duration
1d 16h
Detected by Pingoru
May 14, 2025, 10:50 PM UTC

Affected components

One Touch Dial Service

Update timeline

  1. investigating May 14, 2025, 10:50 PM UTC

    We are currently investigating an issue impacting access to the portal and calendaring.

  2. identified May 14, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 11:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating May 15, 2025, 01:18 PM UTC

    We are currently investigating failures to access OTD portal and register calendar.

  5. monitoring May 15, 2025, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 16, 2025, 03:12 PM UTC

    This incident has been resolved.