Poly experienced a minor incident on June 3, 2025 affecting Poly Lens, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Poly Lens
Update timeline
- investigating Jun 03, 2025, 02:32 PM UTC
"We are currently investigating delays in IoT message delivery from the cloud to devices. These delays may affect new device onboarding and troubleshooting APIs, such as log collection and device reboot commands."
- identified Jun 03, 2025, 03:43 PM UTC
We've escalated the issue to our IoT provider (Microsoft). The issue appears to be related to a bug related to service update and an escalation has been raised with their engineering team. We will update the issue as we receive updates from our provider.
- monitoring Jun 03, 2025, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 04:40 PM UTC
This incident has been resolved.