Poly incident

RealConnect OTD Portal - Connection issue

Critical Resolved View vendor source →

Poly experienced a critical incident on June 12, 2025 affecting One Touch Dial Service, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 12:10 PM UTC
Resolved
Jun 13, 2025, 02:01 PM UTC
Duration
1d 1h
Detected by Pingoru
Jun 12, 2025, 12:10 PM UTC

Affected components

One Touch Dial Service

Update timeline

  1. investigating Jun 12, 2025, 12:10 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 12:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 12:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 12, 2025, 12:38 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 12, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 13, 2025, 02:01 PM UTC

    This incident has been resolved.