Poly incident

Lens Portal: Onboarded devices are no longer displayed on the inventory page

Minor Resolved View vendor source →

Poly experienced a minor incident on June 16, 2025 affecting Poly Lens, lasting 20h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 08:59 PM UTC
Resolved
Jun 17, 2025, 05:04 PM UTC
Duration
20h 5m
Detected by Pingoru
Jun 16, 2025, 08:59 PM UTC

Affected components

Poly Lens

Update timeline

  1. identified Jun 16, 2025, 08:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 16, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 16, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 16, 2025, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 17, 2025, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 17, 2025, 05:04 PM UTC

    This incident has been resolved.