POLi Outage History
POLi is up right nowPOLi had 3 outages in the last 2 years totaling 277h 57m of downtime — averaging 0.1 incidents per month.
There were 3 POLi outages since July 19, 2024 totaling 277h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
ASB Open Banking transactions - 'known issue' error may have resulted in the unexpected transfer of funds
Affected: ASB (Pay by ASB Mobile App)
Timeline · 2 updates
- monitoring Sep 22, 2025, 01:21 AM UTC
Some merchants have reported that funds have settled for transactions marked with a terminal state of ‘known issue’. Please review any affected transactions that occurred during the impacted period and determine if a refund to the customer is required. We apologise for any inconvenience this may have caused. The cause has been identified, and we are working with ASB to prevent this from happening again. Note: there has been no impact with Westpac Open Banking transactions or any other NZ banks. Impacted period: Saturday, 20 September, 11:00 PM NZT – Sunday, 21 September, 3:00 AM NZT.
- resolved Sep 22, 2025, 05:49 AM UTC
This incident has been resolved.
RESOLVED: Investigating potential AWS outage affecting POLi
Affected: POLi Payments Transaction ProcessingPOLi Console
Timeline · 6 updates
- investigating Jul 19, 2024, 05:34 AM UTC
We are currently investigating this issue.
- identified Jul 19, 2024, 06:22 AM UTC
Known major IT outage affecting banks, airlines, media outlets across the world. Outage ongoing. Further updates will be posted here.
- identified Jul 19, 2024, 08:44 AM UTC
We are continuing to work on progressing remediation steps.
- identified Jul 19, 2024, 01:30 PM UTC
We are continuing to work on progressing remediation steps.
- identified Jul 19, 2024, 02:47 PM UTC
We received a fix from CrowdStrike at 1am NZT Saturday 20th July which was swiftly applied to the POLi environment.
- resolved Jul 19, 2024, 02:48 PM UTC
We received a fix from CrowdStrike at 1am NZT Saturday 20th July which was swiftly applied to the POLi environment.