Podium incident

Inbound calls on iOS are failing to connect for a small number of users

Minor Resolved

Podium experienced a minor incident on July 6, 2026 affecting Mobile and Phones, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 04:24 PM UTC
Resolved
Jul 08, 2026, 04:17 PM UTC
Duration
1d 23h
Detected by Pingoru
Jul 06, 2026, 04:24 PM UTC

Affected components

MobilePhones

Update timeline

  1. investigating Jul 06, 2026, 04:24 PM UTC

    Calls on the iOS app are connecting, but no audio is heard.

  2. identified Jul 06, 2026, 05:56 PM UTC

    We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible.

  3. identified Jul 07, 2026, 03:48 PM UTC

    We have made improvements to the call experience on iOS but are still seeing a high number of intermittent errors with inbound calls on iOS devices and are still actively working on a fix

  4. identified Jul 07, 2026, 07:57 PM UTC

    We are working on releasing a new version of the iOS Podium app that will contain the fix for these failing inbound calls as quickly as possible.

  5. resolved Jul 08, 2026, 04:17 PM UTC

    iOS app version `2026.28.0` has been released on the App Store and will be available to all users shortly. This version will resolve any remaining issues with inbound calls not being able to be answered. We appreciate your patience with this incident