Podio incident

Delays for background tasks - File imports/exports, calendar sync, and background cleanups

Minor Resolved View vendor source →

Podio experienced a minor incident on July 16, 2025 affecting Web, lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 07:38 PM UTC
Resolved
Jul 21, 2025, 01:21 PM UTC
Duration
4d 17h
Detected by Pingoru
Jul 16, 2025, 07:38 PM UTC

Affected components

Web

Update timeline

  1. investigating Jul 16, 2025, 07:38 PM UTC

    We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

  2. identified Jul 17, 2025, 02:18 PM UTC

    The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

  3. monitoring Jul 18, 2025, 06:54 AM UTC

    We are seeing better performance based on team efforts to resolve and are actively monitoring.

  4. resolved Jul 21, 2025, 01:21 PM UTC

    We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/