Plum Fintech experienced a major incident on October 4, 2024 affecting Plum application, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 04, 2024, 03:01 PM UTC
We're experiencing some connectivity issues that may prevent you from logging in. We're working hard to restore access to the app as quickly as possible. We’re sorry for any inconvenience. Rest assured that your money is always safe in the meantime!
- investigating Oct 04, 2024, 03:40 PM UTC
The issue has been identified and a fix has been applied. Plum should be working as normal for all customers. We are monitoring the situation to ensure our services continue to remain stable. We would like to apologize for the inconvenience caused and to reassure you that the security of your money was never compromised.
- resolved Oct 04, 2024, 03:41 PM UTC
This incident has been resolved