Plum Fintech experienced a minor incident on September 9, 2024 affecting ➡️ Deposits, lasting 17h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2024, 01:42 PM UTC
We have been advised that our direct debit provider is experiencing some technical issues today. Therefore some customers in EU regions might be experiencing a delay in the settlement of their direct debits. We'd like to reassure customers that deposits will be successfully completed, but at a slower pace than usual while our provider resolves this issue. We'd like to apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.
- resolved Sep 10, 2024, 07:38 AM UTC
The incident is now considered resolved. The affected deposits are now completed. We would like to apologise once again for any inconvenience this may have caused. If you have any questions or face any issues, please do not hesitate to contact our support team.