Plum Fintech incident

Delay in Cash ISA Withdrawals - UK

Minor Resolved View vendor source →

Plum Fintech experienced a minor incident on October 4, 2024 affecting ⬅️ Withdrawals and Cash ISA, lasting 4d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 06:34 AM UTC
Resolved
Oct 08, 2024, 01:59 PM UTC
Duration
4d 7h
Detected by Pingoru
Oct 04, 2024, 06:34 AM UTC

Affected components

⬅️ WithdrawalsCash ISA

Update timeline

  1. investigating Oct 04, 2024, 06:34 AM UTC

    We're aware that some customers might be experiencing a delay in completing their Cash ISA withdrawals. The issue is being investigated and worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.

  2. resolved Oct 08, 2024, 01:59 PM UTC

    The incident has now been resolved. All affected transactions have been processed and settled. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.