Plum Fintech incident

Easy Access Interest Pockets - Withdrawal Delays - UK

Minor Resolved View vendor source →

Plum Fintech experienced a minor incident on October 15, 2024 affecting ⬅️ Withdrawals, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 06:50 AM UTC
Resolved
Oct 16, 2024, 09:21 AM UTC
Duration
1d 2h
Detected by Pingoru
Oct 15, 2024, 06:50 AM UTC

Affected components

⬅️ Withdrawals

Update timeline

  1. investigating Oct 15, 2024, 06:50 AM UTC

    We are aware that some customers may experience a delay in the settlement of their withdrawals from their Easy Access Interest Pockets. We’re working as quickly as possible to resolve the issue. Please be assured that your money is always safe with Plum. Apologies for any inconvenience caused.

  2. monitoring Oct 15, 2024, 07:45 AM UTC

    All affected transactions have been processed and settled. We are monitoring the results. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

  3. resolved Oct 16, 2024, 09:21 AM UTC

    The incident has now been resolved. All affected transactions have been processed and settled. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.